(訂造產品不在政策範圍內 Custom-made products are not in the policies)
發貨時間 Delivery time
- After receiving the payment notice, the products will be sent within 5 working days, if there is stock; the customer will be notified the delivery time when there is out of stock. (Except Saturdays, Sundays and public holidays)
- 付款時請提供收件地址，順豐站及順便智能櫃 (只限香港地區) 的 收件地址 或 收件點碼 (如：H852E002P)。
- Please provide the delivery address or the delivery point code (such as H852E002P) of SF Station and EF locker (Hong Kong area only) when making payment.
發貨物流費用 Delivery Fee
- 訂單未滿$500 運費一律客人自付
- Delivery is not included when orders under $500.
- 訂單滿$500 免運費至工商地址、順豐站及順便智能櫃 (只限香港、九龍、新界區)
- FREE delivery to business address, SF shop & EF locker (only available for HK, Kowloon & New Territories) when orders over $500
- 運送離島、機場 客人自付 (運費查詢請按此)
- Delivery fee will be paid by the customer, if send to islands and airport.
- Macau / Mainland China / Taiwan and overseas regions, please contact our center for arrangements
- Please ensure that the provided SF point code or address is filled in correctly. If the guest provides an error, the center will not be responsible for all the consequences.
- We only accept “SF Express” as the designated logistics company. (Overseas delivery will be arranged separately according to individual regions)
- 客人可到本中心取貨, 本中心地址：尖沙咀彌敦道96號美敦大廈6樓B室
- Customer can pick up the goods at our center, our center address: Flat 6B, Milton Mansion, 96 Nathan Road, Tsim Sha Tsui
退貨/退款安排 Return / Refund arrangements
- 如貨品屬於質量問題，請拍下問題產品的相片及有效之購物證明，以電郵 Whatsapp/ WeChat 等通訊軟件與本中心聯絡。經本中心確認後，寄回及補寄的運費將由本中心承擔，客人請於速遞單上填寫「到付」。
- If the product has quality problem, please take photo(s) of the problem product and valid shopping improvement, and please contact us by email, Whatsapp / WeChat or other ways of communication . After confirming by us, the delivery fee for returning and re-sending will be borne by us. Customer should guide the express “Paid by receiver”.
- Customer should mention within one week after receiving the goods (date of receiving), if the refund/return is needed. We will not accept any return / refund afterwards.
- The return/refund product(s) must be in a original box or with original tag(s). We reserve the right to refuse returning/refunding/exchanging.
- If the product does not involve quality issues, we reserve the right to refuse returning/refunding/exchanging.
- If there is a shortage of goods after purchasing, We will return the balance to the bank account designated by the customer by deducting the procedure fee of online payment.
Note: The return and refund policies are for reference only. Hong Kong Foot-spine Assessment Centre reserves all the final decisions. If there is other inquiry, please contact us or visit out centre.